PRIVACY POLICY
Effective Date: 9/30/2025
At Memoriam, we prioritize and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal and business information (“Personal Information”) of our members, customers, and partners. By engaging with Memoriam, you agree to the practices outlined in this policy. We have legitimate interests to use your PI to improve and customize our website, including sharing your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving the website for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our website is being used, improve efficiency, and identify usage patterns.
PERSONAL INFORMATION WE COLLECT
We collect the following types of information:
A. Member Contact Information
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Name, email address, phone number, mailing address, and Social Security Number;
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Account credentials (usernames, hashed passwords);
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Communication preferences and history.
B. Order Information
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Order history and product/service preferences;
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Billing and shipping addresses;
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Payment information (processed securely through third-party providers).
C. Company Information (for B2B clients)
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Company name, contact details, tax ID number, business type;
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Trade references or vendor information;
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Usage statistics related to business account activity.
HOW WE USE YOUR INFORMATION
We may use technically necessary and non-technically necessary cookies to optimize your experience on our website and to provide our services. Most browsers automatically accept cookies, but you can manage this through your browser's settings. We can provide you with a list of cookies upon request.
We use your information to:
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Provide and manage your account and purchases;
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Process orders and deliver products/services;
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Respond to customer inquiries and support requests;
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Send administrative updates, marketing materials (if opted in), and transactional emails;
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Improve user experience and optimize our services;
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Comply with legal obligations.
We do not sell, rent, or trade your personal or company data to third parties.
INFORMATION SHARING AND DISCLOSURE
We do not sell your personal or business information.
We may share your information with:
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Trusted service providers (e.g., payment processors, delivery services) strictly to fulfil our services.
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Legal authorities, if required to do so in order to comply with any Federal, State, or local legal process, subpoena, regulation or governmental request, to protect our rights.Internal personnel and authorized contractors under confidentiality agreements.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
DATA PROTECTION AND SECURITY
We take all commercially reasonable technical and organizational measures to protect the confidentiality of your information, including:
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Secure SSL encryption;
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Limited access to sensitive data;
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Regular system audits;
Secure third-party platforms for payment processing and storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We may use technically necessary and non-technically necessary cookies to optimize your experience and to provide our services. You can control and manage cookies in various ways. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu.
INTELLECTUAL PROPERTY
You have the right to:
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Access and review the personal data we hold;
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Request correction or deletion of your data;
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Opt out of marketing communications;
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Withdraw consent (where applicable).
To exercise any of these rights, contact us at: customercare@thememoriam.com
DATA RETENTION
We retain your information only as long as necessary for:
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Business purposes;
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Legal and accounting obligations;
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Customer service and support history.
You may request deletion of your data at any time, subject to applicable legal requirements.
You may opt out of some targeted marketing services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.
COMPLIANCE
If you are located in a jurisdiction that is subject to the General Data Protection Regulation (“GDPR”), your use of our website is consent for us to lawfully collect and use your PI. You agree that the use of our website permits us to collect your PI, and that these legitimate interests override your fundamental rights and freedoms. You have the right to access the PI that we collect, to port it to a new service, and to ask that your PI be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you are a resident of California, you have the right to access the PI that we collect, to port it to a new service, and to ask that your PI be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. We maintain a Data Processing Addendum (DPA) for business clients upon request to ensure compliance with contractual and regulatory standards.
We are not responsible for the content of any third-party websites linked on our website and do not endorse any information, advertisements, or services provided therein.
CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
UPDATES TO THIS POLICY
We may periodically update this Privacy Policy. Updates will be posted on our website along with the "Last Updated" date. Any significant changes may be communicated through email or platform notifications.
CONTACT INFORMATION
If you have questions or concerns about this Privacy Policy or your personal data, please get in touch with us:
Memoriam, LLC. Customer Care
Phone: 1-888-980-9432
Email: customercare@thememoriam.com
Mailing Address: 411 Central Islip Blvd., Ronkonkoma, NY 11779