Shipping & Returns
Shipping
We ship within the United States.
Orders ship within 3-5 business days. Personalized urns may take 5-7 extra business days.
Every urn is packed by hand with protective padding. You will get a tracking number by email when your order ships.
Shipping cost is shown at checkout.
If Your Urn Arrives Damaged
Please open and inspect your urn when it arrives. If anything is broken or damaged, email customercare@thememoriam.com within 7 days of delivery with your order number and photos of the urn and the box, or use our Report a Problem form.
We will send a replacement or a credit. You do not need to send the damaged urn back unless we ask.
Returns
You can return an unused urn in its original packaging within 30 days of purchase.
To start a return, email customercare@thememoriam.com or use Report a Problem. We will reply with return instructions.
Refunds go back to your original payment method within 7 days of the urn reaching us.
Shipping fees are not refunded unless the urn was defective or we made an error.
Personalized or engraved urns cannot be returned unless they arrive damaged or defective.
Marketplace Orders
Bought on Amazon, Etsy, Walmart, Wayfair or another marketplace? Please start your return or damage claim through that marketplace. It handles refunds for orders placed there.
Questions
Local: 1-631-709-7500 | Toll-Free: 1-888-980-9432
Monday to Friday, 9 am - 5 pm ET
